Privacy Policy
Privacy Policy
Privacy Statement.
This Privacy Statement was last updated on October 16, 2025. This Privacy Statement has been translated to English based on the original Dutch document (privacyverklaring).
1. Introduction
1.1. This Privacy Statement has been prepared by GamePoint B.V., located at Andries Bickerweg 1A, 2517 JP the Hague, The Netherlands, with Chamber of Commerce number 27169445 (“GamePoint” or “we”). GamePoint provides an online platform with game-specific websites, including the website www.gamepoint.com (the “Website”), games made available through our Website (“Game(s)”) and all related services, such as mobile apps and a launcher to install Games on your desktop (hereinafter referred to as: the “Services”).
1.2. At GamePoint, we respect the privacy of everyone who uses our Services. In this Privacy Statement, we describe how we collect, process, use, and store your personal data. By "personal data," we mean data and information that, either on its own or in combination with other data available to us, can be directly or indirectly traced back to an individual. This Privacy Statement should be read in conjunction with our Terms of Use.
1.3. By using our Services, you consent to our collection, processing, use, storage, and sharing of your personal data with third parties so we can provide our Services to you. If you do not agree with this Privacy Statement, please do not use our Services and do not create a user account with us. In that case, we also request you to not log in to our Services through third parties.
1.4. We do not process data from minors. Our Services are not available to individuals under the age of 18.
2. Data we collect about you and how we collect it
2.1. We process the following categories of personal data:
Account Data.Data that we process when you create an account on our Services, such as:
- Contact details, username/play name and password;
- Data we automatically link to your account, such as your User ID and an encrypted hash value of your password; and
- Data that you voluntarily provide to us in your account, such as your name, address, city, date of birth, profile photo, gender, language preferences, any clothing sizes, etc.
Data that we process when you log in to our Services through a third party, such as:
- Your SSO (single sign-on) identifier; and
- Your social network data, profile picture, etc.
Data that we process automatically whenever you use our Services, such as:
- Your IP address, Device ID, OS, browser data, language preferences and country/region, game data and other data provided to us by your browsers when using our Services;
- Some of this data is collected through the use of cookies. Please see Clause 4 below for more information about our Cookie Policy.
Data that we automatically process when you play our Games, such as:
- Your virtual game currency, level and XP, game items and other assets, bingo collections, events and progress, and statistical and analytical data.
Data that we automatically collect when you try to log into your account, such as:
- Online status, country/region and whether your account is blocked.
- Some of this data is collected through the use of cookies. Please see Clause 4 below for more information about our Cookie Policy.
Data you provide to us when you enter into a transaction within our Services, such as:
- Payment reference, payment service provider reference, date and time of purchase, payment method, order status.
- NB: Payments are processed through a third party. We are not responsible for the data processing of third party/parties and recommend that you consult the relevant Privacy Notice of our partner(s).
Data that we process when you use communication channels within our Games, such as:
- Logs of your chat conversations, your friends lists and blocklists.
- NB: Chat logs are automatically saved for one year.
Data that you provide to us when you contact us.
Marketing Data.
Data you provide to us when you give us permission to contact you for marketing purposes, or when you contact us through our social media channels, such as:
- Your email address, newsletter subscription and permission to send push notifications.
3. Basis for processing
| Purpose of Processing | Categories of Personal Data | Legal Basis |
|---|---|---|
| Making our Services available to you | Account Data Third-party Account Data Technical Data Game-Specific Data |
This is necessary for us to perform the agreement we have with you when you want to access our Services. |
| Account creation and availability | Account Data Third-party Account Data Login Data |
This is necessary for us to execute the agreement we have with you when you want to use your account. |
| Processing and managing your in-game transactions, payments and entitlements | Transaction Data Account Data Third-party Account Data |
This is necessary for us to execute the agreement we have with you when you wish to enter into transactions within our Games. |
| Performing “Know Your Customer” checks | Transaction Data | It is in our legitimate interest to carry out “Know Your Customer” checks to protect our business and our Services. |
| Providing and managing online social interactions within our Games | Game-Specific Social Data | We process this data only with your consent. You grant us consent by using such communication channels. |
| Improving and further developing our products and services | Account Data Third-party Account Data Technical Data Game-Specific Data Login Data Transaction Data Game-Specific Social Data |
It is our legitimate business interest to continue to develop and improve our Services, including by better understanding how you use our Services. |
| To improve your experience | Technical Data Game-Specific Data Game-Specific Social Data |
It is our legitimate business interest to continue developing and improving our Services, including the user experience. |
| Offering our Helpdesk | Helpdesk Data | It is our legitimate business interest to provide you with a good customer support experience. |
| Marketing | Marketing Data | It is our legitimate business interest to promote our Services. Where required by applicable law, we will ask for your consent for this processing. |
4. Cookie Policy
4.1. We use cookies and other similar technologies. Cookies are small files on your computer or mobile device that store data. Cookies help us optimize your experience and use of our Website. Cookies show us what you and other users do on our Website, which helps us to, for example, improve the user experience.
4.2. We use cookies and similar technologies to:
- Recognize you and your device, for example by identifying your IP address.
- Let our Services interact with a third-party social network or platform (if you have chosen to allow such interactions).
- Allow our payment processors to process your payment instructions.
- Offer you the correct language and more tailored Services, such as personalized advertisements.
- Obtain data that enables us to understand how people use our Services so that we can improve them.
We use the following cookies:
| Cookie | Functionality | Duration | Purpose |
|---|---|---|---|
| appletInstanceFingerprint | Analytics | 24 hours | Tracking the duration of play sessions |
| cook_partnerId | Analytics | 1 year | Tracking logins/visits of users on various partner integrations |
| cook_regPartnerId | Analytics | 1 year | Tracking logins/visits of users on various partner integrations |
| fbqEvent_fv | Analytics | Expires after the end of browser session | Facebook Tracking Pixel – tracking visits and clicks for unique campaigns |
| fbsr_216835726345 | Analytics | Expires after the end of browser session | Facebook Tracking Pixel – tracking visits and clicks for unique campaigns |
| lastLoggedOutUserID | Analytics | 1 year | Tracking different game names on the same browser |
| Autologin | Functional | 24 hours | Keeping the player logged in tabs/during browsing sessions |
| Autologin_cookiesv2 | Functional | 24 hours | Keeping the player logged in tabs/during browsing sessions |
| Io | Functional | Expires after the end of browser session | Push technology to show live streams |
| lastGame | Functional | 30 days | Sends a player to the last game played |
| lastRoomGame20 | Functional | 30 days | Sends a player to the last room played |
| sessionIdPlaying | Functional | Expires after the end of browser session | Detection of open sessions on other browsers or devices |
| SESSION<9–10 random digits> | Functional | Expires after the end of browser session | PHP standard session cookie |
| facebookGreetFirstCheck | Technical | 28 days | Sets a first visit of a user with Facebook Single Sign On |
| forceClientTechnology_20 | Technical | 400 days | Forces a certain technology for the game clients |
We also use the following third-party cookies:
| Cookie | Party | Duration | Purpose |
|---|---|---|---|
| __utm | Google Analytics | 30 minutes – 2 years | Website traffic tracking |
| ga_ | Google Analytics 4 | Expires after browser session | Distinguishing unique users |
| AMCV_ | Cloudflare | Expires after browser session | Session recording |
| CF_VERIFIED_DEVICE_ | Cloudflare | Expires after browser session | Maximizing network resources, manages traffic, and protects our site from potentially harmful traffic |
| OptanonConsent | Cloudflare | Expires after browser session | Saving user preferences |
| __cf_logged_in | Cloudflare | Expires after browser session | Maximizing network resources, manages traffic, and protects our site from potentially malicious traffic |
| OptanonAlertBoxClosed | Cloudflare | 1 year | Determining whether the cookie consent banner should be shown |
| __cf_bm | OneSignal | Expires after browser session | Filtering out bots |
| __Secure-1PAPISID | 13 months | Saving user preferences and data when you view pages with Google Maps | |
| __Secure-1PSID | 13 months | Authenticating users, storing session preferences, and implementing security measures | |
| __Secure-1PSIDCC | 12 months | Protecting users from unauthorized access | |
| __Secure-1PSIDTS | 13 months | Gathering data about interactions with Google and advertisements | |
| __Secure-3PAPISID | 13 months | Saving user preferences and data when you view pages with Google Maps | |
| __Secure-3PSID | 13 months | Authenticating users, storing session preferences, and implementing security measures | |
| __Secure-3PSIDCC | 12 months | Protecting users from unauthorized access | |
| __Secure-3PSIDTS | 24 months | Authenticating users, storing session preferences, and implementing security measures | |
| __Secure-BUCKET | 6 months | Security and authentication | |
| AEC APSID HSID NID SAPISID SSID |
Google Ads | 6 months (AEC) and 24 months (others) | Storing user preferences and data, such as language data and customized search results |
| OGP OGPC |
Google Ads | 24 months | Google Campaign functionalities |
| OTZ | Google Ads | 1 month | Tracking website traffic |
| SEARCH_SAMESITE | Google Ads | 24 months | Protecting user data and protecting against cross-site request forgery attacks |
| SID | Google Ads | 24 months | Authenticating users, storing session preferences, and implementing security measures |
| SIDCC | Google Ads | 12 months | Protecting users from unauthorized access |
| SOCS | Google Ads | 13 months | Save cookie user preferences |
| UID | adform.net | 2 months | Distinguishing unique users |
| C | adform.net | 2 months | Tracking cookie consent |
4.3. By accessing our Website(s) and using our Services, you consent to our use of cookies in accordance with this Privacy Statement. You may disable some cookies in your web or mobile browser settings, but if you do so you may find that you cannot take optimally use of all the features of our Services.
5. Payment details
5.1. When you purchase Services on our Website(s), we may collect certain payment information from you on behalf of our payment processing partners, but this data is stored only temporarily and in a way that is unreadable for GamePoint. When you purchase items through our apps, we do not collect or store any payment information from you, other than Transaction Data.
6. How do we use your personal data?
6.1. You agree that we (or a supplier or a company in our group acting on our behalf and only acting based on our directions) may use your personal data for the following purposes:
- To contact you, for example as part of customer service or to send you updates about our Services via, amongst others, push notifications, emails and targeted social media messages.
- To manage your account and relationship with us and to improve your user experience of our Services.
- For research, surveys and interaction with you, for example by sending you promotional messages (including via email) for these purposes.
- For marketing and promotion of our Services or related products, for example, by sending you promotional messages for these purposes (including via email) on behalf of ourselves or third parties. We could, for example, send you information about merchandise related to our Services. If you do not want us to use your data in this way, you can disable our newsletters by going to our Website, selecting “Support”, and then "Settings." There, you can disable receiving newsletters.
- To show personalized advertisements in and around our Games.
- To create reports, analyses or similar services for use by us for research or business analysis purposes, such as tracking potential issues with trends of our Service.
- To prevent fraud, crime, and deception. We may also need to transfer your data to fraud prevention agencies and other organizations involved in combating crime and fraud.
- As otherwise expressly stated in this Privacy Statement or as required by law.
7. Do we share your personal data with third parties?
7.1. We will only share data with third parties (for example companies in our group or suppliers):
- With your consent (including as stated in this Privacy Statement).
- If reasonably necessary to provide the Services to you (for example, by providing your personal data to suppliers we use to provide the Services or to communicate with you).
- When this is necessary to carry out your instructions (for example, in order to process a payment instruction, we need to provide your personal data to our payment processors).
- When your data is anonymous and aggregated, meaning that you cannot be personally identified from this data.
- When you submit data as part of a competition or otherwise interact with our social media channels (for example by leaving a review of our Services), we may publish the data you submit, along with your name and country, on our Website and social media channels.
- As we reasonably believe is permitted by law and regulation.
- To comply with any legal obligation, or to enforce or apply our terms of use and/or other agreements with you, or to protect the rights, property, or safety of GamePoint, our users, or others.
- In the event of a sale of GamePoint's assets, or a corporate reorganization, or as a result of a change of control of GamePoint or any of its group companies, or in preparation for any of these aforementioned events. Any third party to whom GamePoint sells GamePoint's assets will have the right to continue using the personal data and other data you provide to us as set out in this Privacy Statement. We do not sell or rent your data to third parties, except in these aforementioned circumstances.
8. Interaction with social networks and third-party platforms
8.1. You may allow our Services to communicate with third parties, such as a third-party social network or platform, through which you provide us with data about yourself or allow us to share your game results in our Games on such platforms. We are not responsible for such applications and are not liable for any damages arising from the use of such applications. We encourage you to consult the privacy policies of such third parties before using these functions.
9. How long do we retain your data?
9.1. We retain your personal data for as long as necessary for the purposes for which it was collected or to provide you with our Services. We may retain your personal data after you terminate your account with us or after we cease providing you Services, if retention of your personal data is reasonably necessary to comply with our legal obligations and regulatory requirements, to resolve disputes between members, to prevent fraud, misrepresentation, or abuse, or to enforce this Privacy Statement or any other agreement between us and a user. Once your personal data is no longer necessary for the purposes for which it was collected or to provide you with access to our Services, we will delete or anonymize your personal data.
10. Do we process or send your personal data outside the EEA?
10.1. To the extent possible, your data will be stored on our servers within the European Economic Area ("EEA"). Your personal data may be transferred to and stored at a destination outside the EEA and may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. We will take all the reasonable steps necessary to ensure that your personal data is treated securely and in accordance with this Privacy Statement and applicable laws and regulations. Where applicable, we will ensure that the necessary agreements and clauses are in place to transfer personal data outside the EEA.
11. How do we protect your personal data?
11.1. The security of your personal data is important to us. We implement appropriate technical and physical measures to protect your personal data against accidental or unauthorized destruction or loss, alteration, unauthorized disclosure or access, unauthorized use, and any other form of unlawful processing of the data in our possession. We use the same techniques to protect your personal data as other comparable game developers. However, the internet is not a completely secure environment, and we cannot guarantee that the data will always be secure, available, or unchanged.
12. Links from our Services
12.1. Our Services may contain links to third-party websites. You understand that, when you click on these links, we are no longer responsible for the data processing of third parties and the privacy statement of the relevant third party applies. While we strive to link to only reputable websites, GamePoint is not responsible for the content or security of third-party websites.
13. Your rights with regard to your personal data
13.1. You have the right to access your data. In other words, you can request a copy of the personal data we process about you. If you would like a copy of your personal data, you can contact us using the contact form, using your username. We may charge a reasonable fee of €22.50 for this service.
13.2. We want to ensure that your personal data is accurate and up-to-date. You can edit all this data yourself by logging in to our Website and updating your profile. If there are any factual inaccuracies in the personal data you requested that you cannot edit yourself on the Website, GamePoint can edit it for you at any time.
13.3. We do not use automated data processing, do not sell your data to third parties, and do not use it for cross-contextual advertising. Furthermore, we do not discriminate when you exercise your rights under applicable privacy laws and regulations.
13.4. Data you share through our Services on any social network or third-party platform cannot be modified or deleted by us if it is controlled by that social network or third-party platform. Furthermore, if a third party copies data you have shared through our Services (for example, one of your friends on a social network who is allowed to interact with your account), we may not be able to modify or delete that data because that data is not controlled by us.
13.5. You have the right to ask us not to use your personal data for marketing purposes. If you want to change your marketing preferences or opt out, you can contact us via the contact form.
13.6. You have the right to delete your personal data or restrict the processing thereof. You can submit a request to do this by contacting customer service. Please be sure to include your contact details or username. After submitting a deletion request, you have fourteen (14) days to withdraw your request. After this period, your account will be blocked and your data will be irreversibly deleted. This can take up to three (3) months. Click here to submit a deletion request.
14. Violation of the Terms of Use
14.1. You understand that in the event of misuse of our platform, or if you exhibit unwanted behavior, GamePoint may use your personal data to (temporarily) block your access to our platform.
15. Contact
15.1. If you would like to know more about how your personal data is used, you can contact us via the contact form. For legal matters, you can send an email to [email protected].
16. Complaints
16.1. We hope you have no complaints about us or our Services. If you are dissatisfied with our use of your personal data, you can contact our customer service via the contact form. If any problems arise, you also have the right to lodge a complaint with your local data protection authority. For the Netherlands, this is the “Autoriteit Persoonsgegevens”.
17. Legal
17.1. If a court or other competent authority determines that any of the terms of use of this Privacy Statement are invalid or unenforceable, the other terms of use of this Privacy Statement will remain in full force and effect.
17.2. This Privacy Statement and its interpretation is governed by Dutch law. The court in The Hague has exclusive jurisdiction.
17.3. We are constantly innovating and looking for new ways to improve our Services and Games. Therefore, we may update this Privacy Statement from time to time. We will endeavor to notify you of any significant changes to this Privacy Statement that we believe may significantly disadvantage you. If you object to such changes, you must stop using our Services and terminate your account with us.
